To download our brochure please click this linkOur Quality
How we deliver, monitor and develop our service
We aim to continually improve the quality of the service we offer. Some of the ways in which we achieve this are as follows:
Quality Assurance
1. Periodic Service Review. A quality monitoring system that measures current performance against a number of clearly defined standards and these are completed on a regular basis as a means of monitoring the service we provide.
2. Personal Quality Assurance Programmes. By which each person, either alone or with assistance, can measure and monitor the quality of the individual service we provide.
3. Quality Monitoring. Regulation 26 visits are undertaken and documented on a monthly basis and place the emphasis on every aspect of our service. These also take account of the standards we strive to achieve, both for an on behalf of the people who use our service in the areas of:
We deliver, monitor and develop our service
- The environment we provide
- Our staff
- The training we offer
- The documentation we use
and this ensures that we are not only working within current legislation but working towards exceeding the standards which are set by outside governing bodies.
The people who use our service are also encouraged to contribute to the quality monitoring system we have in place and are asked to freely comment and pass judgement on the service we deliver via regular service user forum meetings. A further example of how we measure the quality of what we provide and deliver is the use of Step Matrices. This is a visual monitoring tool that works within a framework of capturing the vision and values we hold dear within Integrated Support.
The primary values of STEP are:
- Choice
- Community presence and participation
- Support
- Integrated paid employment
We actively encourage the completion of Quality Assurance questionnaires by everyone using our service and people who are involved within each person's circle of support. This includes our staff and outside professionals.
Externally, our services are registered with the Care Quality Commission (CQC) and as such, each will undergo regular inspections by a designated CQC inspector.
From these inspections a very comprehensive report is written, our service is scored, and this score reflects the standard of what we provide and deliver. All these reports are published on the CQC website and are available to read as public documents.
Integrated Support service area covers the North East of England